Responsible Gambling

To support responsible gambling, we provide a Personal Limits feature. This allows you to set restrictions on deposits, losses, wagers, spending per game, or overall account activity. You can activate this feature by contacting our support team through email or live chat.

Limits can be modified at any time. Decreasing a limit takes immediate effect, while increasing a limit requires email confirmation and will only be implemented after the existing limit has expired. This delay is designed to prevent impulsive decisions. For additional guidance or assistance with Personal Limits, please contact our support team.

• Deposit Limit: This limit restricts the amount you can deposit in a day, week, or month.
• Loss Limit: This limit restricts the amount you can lose in a day, week, or month. Please note that losses are calculated based on the initial deposit and not on any winnings. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you could still lose more than €10 of the €1,000 balance because the limit is based on the initial deposit.
• Wager Limit: This limit restricts the amount you can wager in a day, week, or month.
• Cooling-Off Limit: You can set a Cooling-Off Period for a specific duration. During this period, you cannot deposit into the Casino and will be excluded from all promotional offers, though you may withdraw remaining funds. The Cooling-Off Period is applied immediately, and your account will be reactivated automatically once the period expires.
• Self-Exclusion Limit: You can set a Self-Exclusion Limit for a specified period. During this time, your Player Account will be disabled, and you will be excluded from all promotional offers. You will not be able to deposit or withdraw funds during the exclusion period. Your account will be automatically reactivated once the period expires.
• Session Limit: You can limit the amount of time spent gambling. This restriction takes effect immediately, and once the limit is reached, you will be automatically logged out. The limit can be set from 6 to 1,000,000 minutes.

You can also request self-exclusion from the Website by contacting our support team. Self-exclusion can be for a specific or indefinite duration. Once initiated, we will block access to your account and ensure that you no longer receive promotional materials. During self-exclusion, you will not be able to log in or initiate withdrawals. To withdraw any remaining balance, please contact our support team, and we will assist you with the process. Note that self-exclusion does not exempt you from the standard verification procedures required to process withdrawals. Any remaining funds will be paid out in accordance with the Casino’s withdrawal limits.

For consultation and support, you may contact the following organizations:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

The Casino strictly accepts players aged 18 and older and employs robust measures to prevent minors from registering or playing on the Website. We reserve the right to request proof of identity and deny access if a player is found to be underage.

Despite these precautions, we acknowledge that the open nature of the Internet may allow underage individuals to bypass restrictions and access gaming sites. To address this, we strongly encourage parents to take proactive steps to safeguard their children from online gambling. The use of specialized software tools can assist in these efforts:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny